Boots Opticians Norwich - Castle Mall (in Boots)

Boots Opticians Norwich - Castle Mall (in Boots) 2017-09-12 Person 2 5 0

I mentioned the mistyness I was experiencing with my contact lenses but was not given a satisfactory explanation as to why this was happening. I felt the lady conducting my contact lenses check was quite rude when we established my records were held at another Boots branch even though i had never been told that they were not transferrable. All in all i am considering transferring to an independent supplier which will hopefully provide a more personal service.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-09-12 Person 4 5 0

Seating area is a bit sparse and could be cold for elderly as in line of doors. Screaned area and nicer seating would be good. Staff all friendly.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-09-11 Person 5 5 0

All staff were very friendly. Good service and no pressure.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-09-10 Person 4 5 0

To start with I was in store and couldn't make an appointment for the next month as they said they didn't take appointments that far ahead, it was only a few weeks away so I did not understand this system. When I called as advised to make the appointment closer to the time it was easy and the appointment itself was very easy and efficient with minimal waiting. Service was all good, just would have liked to have been able to make the appointment at the time rather than having to call back.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-09-10 Person 4 5 0

Hayley Semper was very patient and professional with a personal touch. Very good consultation experience. Mark Smith